Terms of Service

Violations of system or network security are prohibited, and may result in criminal and civil liability. My Custom Hosting will investigate incidents involving such violations and may involve and will cooperate with law enforcement if a criminal violation is suspected.

  1. You may not upload any material that violates or infringes on the copyright, intellectual property rights or trademark rights of any individual or organization.
  2. Piracy, hacking, cracking, phreaking, warez, pyrotechnics, exploitative software or text that educates or encourages this activity and/or use is not allowed.
  3. You may not upload ROMs and Emulators. This is non-negotiable.
  4. You are not allowed to run Windows on anything less than 1024 Mb RAM.
  5. You may not publish any material that is grossly offensive, including, exploitation of children, blatant expressions of bigotry, hatred, harassment, defamation, or invasion of privacy. This includes material that defames, abuses, harasses or threatens any person or group. Pornography is allowed as long as it meets all U.S. laws and regulations.
  6. Spam is not allowed, and you may not reference My Custom Hosting in any unsolicited email that you send. You may not link from spam messages to websites hosted here. If you receive multiple spam complaints or a spam listing your services may be suspended or terminated without prior notice.
  7. You may not use your service in the commission of any crime that violates the laws of local, state, and federal government of the United States of America.
  8. You are solely and fully responsible for the contents of your account. Any and all repercussions will be born solely by you as the account holder.
  9. In no event will My Custom Hosting be liable for any damages, including, without limitation, direct, indirect, incidental, special, consequential, or punitive damages arising out of the use of or inability to use My Custom Hosting's services or any content thereon. This disclaimer applies, without limitation, to any damages or injury, whether for breach of contract, tort, or otherwise, caused by any failure of performance; error; omission; interruption; deletion; defect; delay in operation or transmission; computer virus; file corruption; communication line failure; network or system outage; or theft, destruction, unauthorized access to, alteration of, or use of any record.
  10. We reserve the right to terminate any account without warning or notice if any of the TOS or AUP restrictions are violated and we reserve the right to examine the contents of any account at any time.
  11. We offer a 7 day 100% satisfaction guarantee on our Web Hosting and VPS plans. If you are not satisfied with your purchase please let us know for a refund! (Minus time used) We offer no refunds on domain name purchase with few exceptions. If you are an exception we have already contacted you to proceed with a refund. We will not refund if you are terminated due to violations of our AUP or TOS. Refund policy ONLY applies to first order placed. Not all orders. Refunds are processed in 3 - 5 business days. If you do not receive it within 5 business days, please ticket so it may be investigated.
  12. If you decide to charge back at any time you will not be eligible for a refund at any time.
  13. If you run to a forum and cry about something before trying to work it out with me you will void your refund rights.
  14. A billing dispute of any kind does not exempt you from paying current and future bills. Billing disputes resolved in the customer's favor will receive account credit for overpayment. A late payment fee of $5.00 will be issued for invoices past due. If your service is disconnected because of an outstanding invoice there may be additional reconnection and late fees. If your service is disconnected there is no guarantee that it will not have the data wiped and put back into inventory.
  15. We are not liable for any loss of data for any reason.
  16. Spammers and those that chose to use their VPS for DoS or DDoS will be subject to a $300 administration fee.
  17. If we receive complaints about your service and you fail to correct these issues or respond to our security department we reserve the right to terminate or suspend your service.
  18. Clients may not open multiple personal accounts under any circumstance.
Customer Testimonials
  • "My VPS is fast and reliable, not noticed any downtime since signing up and both I/O and network speeds are great. Also amazingly priced. Along with the fast, helpful support, MCH is much better than the other hosts I've tried. I've recommended you to other people too - one of my friends signed up to a 512MB plan due to me sending them one of your LET offer threads." - Thomas W.
  • "My VPS with MyCustomHosting is extremely speedy even during peak hours. Support is very fast and friendly. I have never had a host personally send me an email welcoming me." - Matthew Veazey
  • "Really good customer service. Very responsive and fast replies. Providing good information and helping with transfer of domains from other hosts." - Andreas
  • "Setup was instant, I had the credentials even before I opened up my email program, and I did that in the same second as the payment was made. Real priovisioning was also quick, apart from a slight delay - which I think was SolusVM-related. After that we also had the "doubling" part set straight. And I can't stress enough how INCREDIBLE quick they are on ticket replies, it's beyond warp-speed." - EC Westgren
  • "MCH does a great job. Stable services, reliable speeds, very fast and friendly support. Keep up the good work!" - Joe Reid